Project Description: Twenty

What is the project about?

Twenty is an open-source Customer Relationship Management (CRM) system.

What problem does it solve?

It aims to address the issues of high costs and vendor lock-in associated with traditional CRMs. It also seeks to provide a better user experience by incorporating modern UX patterns.

What are the features of the project?

• Add, filter, sort, edit, and track customers.
• Create and manage multiple opportunities for each company.
• View rich notes and tasks in a timeline.
• Create tasks on records.
• Fast navigation via keyboard shortcuts and search.
• Email Integration.
• Customizable Data Model.
• APIs and Webhooks for the connection with other tools.

What are the technologies used in the project?

• Frontend: React, Recoil, Emotion
• Backend: NestJS, BullMQ, PostgreSQL, Redis
• Other: TypeScript, Nx, Greptile (for code reviews), Lingui and Crowdin (for translations).

What are the benefits of the project?

• Open-Source: Free to use and modify, fostering community contributions.
• Cost-Effective: Eliminates expensive licensing fees.
• Improved User Experience: Modern design inspired by tools like Notion, Airtable, and Linear.
• Community-Driven: Developed collaboratively with a growing community of developers.
• Extensible: Future plans for plugin capabilities to expand functionality.
• No Vendor Lock-in

What are the use cases of the project?

• Managing customer relationships for businesses of all sizes.
• Tracking sales opportunities and deals.
• Organizing tasks and communications related to customers.
• Centralizing customer data in an accessible and customizable platform.
• Any scenario where a business needs to manage interactions with clients or potential clients.